Live Chat Center for staff. Handle the chats that need a person.
FVA Bot handles every chat first. Your job here is the chats that need a person.
Sign in with your email and password. There is no key sign-in here. Staff only. Visitors never see this app. Public chats stay on the public sites, where FVA Bot answers first.
PIN gate
Enter your PIN to open the inbox.
Your PIN is checked after login, before the inbox is shown. Signing out, or closing and reopening the app, returns you to this gate. The public bot has no PIN: visitors use it with no sign-in and no PIN.
Staff only
This account is not a staff account, so it cannot see chats.
Live Chat Center
FVA Bot handles every chat first. Your job here is the chats that need a person.
0 chats need a human.
Inbox
Loading chats.
No chats in this view.
Visitor
End chat releases a takeover. A message to a closed chat reopens it with FVA Bot. A human-held chat with no staff message for 30 minutes, and nobody typing, is handed back to FVA Bot with a notice.